Help Center

Membership

How can I become a member?

Step 1
On the top of the website, please click ‘My Account’ or select ‘Sign up’.

Step 2
Kindly please fill in all the required fields and click “Register”.

Step 3
Once you click the “Register” button, your member registration is completed and you can start shopping whatever you love!

How can I edit my account password?

To change your account password, you need to go to your “My Account” and “Account Details”. Then please key in new and existing password, and click “Save Changes” button.

How can I change my details (phone number, shipping address, etc)?

If you need to update your information such as phone number and shipping address, you can go to “My Account” and select “Addresses” tab. Then select “Billing/ Shipping Addresses” and edit your information after clicking “Edit” button. Finally, click the “Save Addresses” button to save your information.

Is there an age limit to sign up as a member on Shopisell?

No, there is no age limit to be a member on Shopisell.

Can I change my login email address?

Unfortunately, you cannot change your email address once signed up because it is used as an ID.

Due to unforeseen reason, if you need to change your email address, you need to withdraw your membership from Shopisell, and sign up again with a new email address.

Please note that, once you withdraw your membership, you will lose all the credit / points / shopping history and buyer grade.

What should I do If I forget my Login Password?

If you have forgotten your login password to log onto shopisell.com, please click ‘Lost your password?’ button on “My Account” page. Please enter your username or email address. You will receive a link to create a new password via email.

How can I use coupons?

Upon checkout, you can see applicable coupons available in your account for the product you are purchasing. Select a coupon you would like to use, then you get instant discount based on coupon condition.

Order & Payment

Can I purchase without registering as a member?

You are allowed to view and add products to the shopping cart as a guest. However, to purchase products, you need to be a registered member to complete the order and payment.

Is the price stated on the website nett price with no further discount?

The price stated on the website is nett price unless there’s a promotion or further reduction through coupon discounts. We highly advise buyer to stay tuned on our on-going or future promotions by subscribing on our newsletter.

Can I check out multiple products together?

Surely you can.

If you see any products you like to purchase, just add it into your shopping cart from Product Detail Page, and check out all the products on one go!

This allows you to save time from placing multiple orders & performing multiple payments.

What is an product option?

Certain products come with options on the Product Detail Page. The option that you choose will be the final product to purchase.

Options can be used for color, size, model, design and many others!

Just choose the exact product from the drop down option list you would like to order.

What is shopping cart?

A shopping cart is a convenient tool to help buyers to purchase multiple products on one go.

How do I know if my order is successful?

Once your order is successful placed with payment, we will notify you via email and you can also check your order status in My Account > Order.

How can I check my current order status and shipping information?

You can go to “Track Order” or you can access to My Account > Order to check your order status and shipping information.

How do I start purchasing at Shopisell?

Step 1 – Start Shopping
We’ve got a large variety of products and services for all your needs!
Here are a few ways to kick-start your shopping:
– Product Categories
– Promotion

Step 2 – View Product
Click on a product to view all information on the product.

Step 3 – Buy
Once you’ve selected a product – Here’s how you can make your purchase:
a) Buy Now – Purchase/ Checkout your selection immediately
b) Add to Cart – Put multiple selections together and purchase them at a later time
c) Wish list – Bookmark your selections and revisit them in the future

Step 4 – Delivery
Ensure that you’ve entered the right delivery address. If you’re re curious about the delivery status, head to ‘Track Order’.

Can I change or cancel my order after making payment?

Once you have made a payment for your order, you have to contact the seller of the product to change or cancel your order.

If the seller agrees to change or cancel the order, the seller will submit the order change or cancel request to Shopisell. Then Shopisell will verify and approve accordingly.

If you want to cancel or edit your order, we highly recommend you to submit the order change or cancel within 24 hours before the seller has shipped or fulfilled the order.

What is wish list?

While browsing Shopisell, if you have found some products that caught your attention but not sure to buy or not to buy, put them into your wish list.

Wish list allows you to save time to go back to the products you were interested & to put them into shopping cart for a quick check out.

What is my order number?

Order number is your reference number for the product(s) you ordered.

You can find your order number in My Account > Order.

Shipping

What is Free Shipping?

Free Shipping is an additional benefit provided by Shopisell or sellers that they will bear the shipping cost for buyers.

How do I know if sellers has shipped my product?

You will receive a notification email once seller have shipped your product. You can also check your shipping status in Track Order by using the tracking id and billing email.

Seller has already shipped the product. But why my tracking is not available?

There could be a bit of delay from courier companies to update shopisell.com with tracking status.

Can I receive my product on a selected date?

Unfortunately, arrival date cannot be pre-selected on Shopisell platform.

Can I pick up the product myself?

Unfortunately, Shopisell platform does not support self-pick up procedure. In order for us to best serve our customers, we need shipping to be within our system so that we can provide tracking and also to follow up with its status and issues if occurred.

What is “Awaiting Shipment” status?

“Awaiting Shipment” is the status where seller is preparing or packing your products and waiting for shipment.

How can I track my product?

You can track your shipping status on “Track Order” by using the tracking id and billing email or access to My Account > Order.

If I check out multiple products together, will they arrive at the same time?

Every product you purchase will be shipped by our different sellers, so the arrival time of each item may vary.

How long does the shipping normally take?

Shipping period depends on the courier companies selected by our sellers. Usually courier companies manage to deliver the product within 3 to 7 working days after shipment starts. However, if there are weekends and public holidays, shipping can take longer time.

Cancellation & Refund

Can I cancel my order?

Yes, you can and you need to contact the seller of the product to request order cancellation or refund.

However, cancellation is only applicable when the shipping has NOT started yet.

Kindly proceed return if you want to cancel your order AFTER seller has already shipped your product.

My cancellation request was rejected. What should I do?

Sellers can reject your cancellation request if they have already shipped your product to you.

You can wait for your product to arrive first, then contact the seller of your products to further discuss. Please note that return procedure is subjected to Seller’s approval.

How long does the Refund Process usually take?

Once your refund request is approved, refund process starts immediately via a notification email.

What is Refund?

Refund is a process where Shopisell or Seller refunds the full or partial amount of product’s price to customer in following scenarios:

– If you request to cancel the order before the product is shipped.
– If you do not receive your products for more than the mentioned number of days in the seller’s refund policy since you have ordered your products.
– If the product you have received is faulty, wrong item or damaged. You can request to return the item back to Seller and get a refund.

How can I cancel my order?

Please contact the seller of your products through “Live Chat on Stream” to further discuss with your seller. Once the seller has approved your order cancellation and notified Shopisell, Shopisell will perform the refund process.

How can I check if my order was successfully cancelled?

Once your cancellation is successful, you will receive an email.

How can I check if my payment was cancelled successfully?

Once your cancellation is successful, refund process starts immediately via a notification email.

For credit card/debit card and PayPal, you can refer to your PayPal statement for confirmation.

**Please note that credit card/debit card and PayPal refund might take up to 14 working days due to PayPal procedure.

I cancelled my order, but I have not received my refund yet.

Refund is proceeded immediately after cancellation, but depending on the refund process, the duration varies due to PayPal procedures.

I want to get refund for my product. What should I do?

You can request refund by contacting the seller of the product through “Live Chat on Stream”. If the seller agrees for your refund, the seller will submit the refund request to Shopisell. Then Shopisell will handle the procedure of the refund immediately and approve the refund for you.

Please explain the reason for seller. If the information you provided is not genuine or insufficient, as well as in the event where the refund request or returned product fail to meet seller’s refund policy, seller has all the rights to reject your request.

Return & Exchange

What is Return?

If the product you have received is faulty, wrong item or damaged, you can request to return the item back to the seller and get a refund.

A return process requires buyers to ship the received product back to seller in the same condition as when it first arrived, together with other free gifts or items provided by the seller.

In the event where the return request or returned product fail to meet the seller’s return or refund policy, the seller has all the rights to reject your request.

I want to return my product. What should I do?

Please contact the seller of your products through “Live Chat on Stream” to further discuss. In the event where the return request or returned product fail to meet the seller’s return or refund policy, the seller has all the rights to reject your request.

What is Exchange?

If the product you have received is faulty, wrong item or damaged, you can request to ‘Exchange’ the item and get a new product.

What is the difference between Return and Cancellation?

Cancellation can only be done BEFORE shipping starts.

If you have already received the product or if the product is on the way to you, the order should be considered as Return.

Can I return partially (partial quantity)?

Yes, you can. Please contact the seller of your products through “Live Chat on Stream” regarding the quantity you would like to return and the reason for your return and describe it in details to the seller.

I want to exchange my product. What should I do?

Please contact the seller of your products through “Live Chat on Stream” to further discuss on exchange request. In the event where the exchange request or returned product fail to meet the seller’s exchange or refund policy, the seller has all the rights to reject your request.

Can I exchange partially (partial quantity)?

Yes, you can. Please contact the seller of your products through “Live Chat on Stream” regarding the quantity you would like to exchange and the reason for your exchange and describe it in details.

Can’t find the answer? You may contact Shopisell through live chat as well.